naga88 Privacy Policy

1. Introduction

naga88 ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who accesses or uses the naga88 platform (the "Platform"). This Privacy Policy explains in formal, clear terms what personal data naga88 collects from players based in Bangladesh and elsewhere, the purposes for which that data is processed, the measures we take to keep it secure, and the rights available to you as a data subject.

This Privacy Policy applies to all services offered through the naga88 website and any associated mobile-optimised interfaces. It should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference.

By registering an account, completing a naga88 Login, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you must discontinue use of the Platform immediately.

2. Data We Collect

2.1 Identity and Registration Data

When you create a naga88 account, we collect personal data necessary to identify you and verify your eligibility to use the Platform. This includes:

• Full legal name
• Date of birth (to confirm you are aged 18 or above)
• Gender (optional, where provided)
• Residential address including city, district, and country
• Valid email address
• Mobile phone number
• Username chosen during registration

2.2 Identity Verification Documents

To comply with responsible gaming obligations and internal fraud prevention standards, naga88 may request copies of identity documents at account opening or prior to processing a withdrawal. Documents may include:

• National Identity Card (NID)
• Passport
• Birth registration certificate
• Proof of residential address (utility bill, bank statement dated within 90 days)
• Confirmation of mobile financial services account ownership (bKash, Nagad, Rocket, or Upay)

2.3 Financial and Transaction Data

naga88 records all deposit and withdrawal transactions processed through your account. Financial data collected includes the mobile financial services (MFS) account numbers used for transactions, transaction reference numbers, amounts in Bangladeshi Taka (৳), timestamps, and transaction status. Full MFS PIN codes or passwords are never stored by naga88.

2.4 Technical and Device Data

When you access naga88, we automatically collect certain technical data about your device and browsing session. This includes your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, session duration, and clickstream data. This information is used for security monitoring, fraud detection, and platform optimisation.

2.5 Communications Data

If you contact naga88 via live chat or email, we retain a record of that correspondence, including your messages, our responses, timestamps, and any attachments or documents you submit. This data is used to resolve disputes, improve our support service, and maintain an audit trail of player interactions.

2.6 Behavioural and Gaming Data

naga88 collects data relating to your activity on the Platform, including games played, bet amounts, session frequency, win and loss records, bonus usage, and responsible gaming tool activations such as deposit limit changes or self-exclusion requests. This data is used to provide the gaming service, detect problem gambling patterns, and comply with responsible gaming obligations.

Data Category	Examples	Primary Purpose
Identity Data	Name, date of birth, NID number	Account creation, age verification, KYC
Contact Data	Email address, mobile number, home address	Account communications, support
Financial Data	bKash/Nagad account number, transaction history	Payment processing, fraud prevention
Technical Data	IP address, device type, browser	Security, fraud detection, analytics
Behavioural Data	Games played, bet history, session times	Service delivery, responsible gaming
Communications Data	Live chat transcripts, support emails	Dispute resolution, service improvement

3. How We Collect Data

naga88 collects personal data through the following channels:

• Direct submission: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal request, or contacting support
• Automated collection: Technical and device data collected automatically via cookies, server logs, and similar tracking technologies when you browse or interact with the Platform
• Third-party sources: Where permitted, naga88 may receive supplementary data from identity verification service providers, fraud prevention databases, or payment processing partners in order to validate information you have provided
• Publicly available sources: In limited circumstances, naga88 may reference publicly available information to verify the accuracy of data held in your account profile

4. How We Use Your Data

naga88 processes personal data for the following purposes:

• Account management: Creating, maintaining, and administering your naga88 player account, including processing your naga88 Login credentials securely
• Service delivery: Enabling you to place bets, play casino games, participate in promotions, and access all features of the Platform
• Identity and age verification: Confirming that players are aged 18 or above and that account details are accurate and genuine
• Payment processing: Executing deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, and other supported MFS providers
• Fraud and security: Detecting, investigating, and preventing fraudulent transactions, money laundering, account takeovers, and other unlawful activities
• Responsible gaming: Monitoring gaming behaviour to identify potential problem gambling and applying protective measures in accordance with our Responsible Gaming policy
• Customer support: Responding to enquiries, resolving complaints, and maintaining support records
• Legal compliance: Meeting obligations under applicable laws and responding to lawful requests from regulatory or law enforcement authorities
• Marketing communications: Sending promotional offers, bonus notifications, and product updates to players who have opted in to receive such communications
• Platform improvement: Analysing aggregated, anonymised usage data to enhance the performance, design, and content of the Platform

5. Legal Basis for Processing

naga88 processes your personal data on the following legal bases depending on the nature of the processing activity:

• Contractual necessity: Processing required to fulfil our obligations to you under the Terms & Conditions, including account management, payment processing, and service delivery
• Legitimate interests: Processing carried out for our legitimate business interests, such as fraud prevention, security monitoring, and platform analytics, where those interests are not overridden by your data protection rights
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering requirements and regulatory obligations
• Consent: Processing based on your freely given, informed consent — principally marketing communications. You may withdraw this consent at any time without affecting the lawfulness of prior processing

6. Data Sharing

6.1 Service Providers

naga88 may share personal data with carefully selected third-party service providers who assist in the operation of the Platform. These include identity verification providers, payment processing facilitators, IT infrastructure and hosting providers, anti-fraud technology vendors, and customer support platform operators. All such providers are contractually required to process data only on naga88's instructions and to maintain appropriate security standards.

6.2 Legal and Regulatory Disclosure

naga88 may disclose personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where required to do so by applicable law, court order, or other legal process. Where permitted, naga88 will endeavour to notify the affected player prior to making such a disclosure.

6.3 Business Transfers

In the event that naga88 undergoes a merger, acquisition, or sale of all or part of its business assets, personal data held by naga88 may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and the applicable privacy terms governing their data going forward.

6.4 No Sale of Data

naga88 does not sell, rent, lease, or otherwise transfer personal data to third-party advertisers, data brokers, or marketing companies. Your personal information will never be used to target you with advertising by parties outside of naga88.

7. Payment Data

All financial transactions on naga88 are processed through mobile financial services platforms operating in Bangladesh, principally bKash, Nagad, Rocket, and Upay. When you initiate a deposit or withdrawal, the relevant transaction is handled directly by the MFS provider in accordance with that provider's own terms and privacy policy. naga88 retains transaction metadata — including amounts, timestamps, and reference numbers — for audit, fraud prevention, and dispute resolution purposes.

naga88 does not store full MFS account passwords, PINs, or OTP codes. All amounts are denominated and recorded in Bangladeshi Taka (৳). Players are responsible for reviewing the privacy practices of their chosen MFS provider, as naga88 is not responsible for data processed by those third-party platforms.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. naga88 uses cookies and similar tracking technologies — including web beacons, pixel tags, and local storage — to operate the Platform, authenticate your naga88 Login session, remember your preferences, and gather analytics data.

8.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in during a naga88 Login session. These cannot be disabled without impairing Platform functionality.
• Analytical cookies: Used to understand how players interact with the Platform — which pages are visited most, where users encounter errors, and how navigation flows are used. Data collected is aggregated and anonymised.
• Functional cookies: Used to remember your language preferences, display settings, and other personalisation choices across sessions.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

8.3 Managing Cookies

You may control cookie preferences through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and configure alerts when cookies are set. Note that disabling strictly necessary cookies will impair your ability to use core Platform features, including the naga88 Login process. For detailed guidance on managing cookies in your specific browser, consult your browser's help documentation.

9. Data Security

naga88 implements a layered security framework to protect the personal data it holds. Technical and organisational measures in place include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the naga88 servers
• Encrypted storage of sensitive account data at rest using industry-standard algorithms
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Automated intrusion detection and real-time security monitoring
• Regular internal security audits and vulnerability assessments
• Secure, hashed storage of account passwords — plaintext passwords are never stored
• Two-factor authentication options available to registered players to protect naga88 Login access

While naga88 takes all reasonable and appropriate steps to protect your personal data, no digital platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, naga88 will notify affected players without undue delay and take all necessary remedial action.

10. Data Retention

naga88 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulatory obligation. The following general retention guidelines apply:

• Active account data: Retained for the duration of the account relationship plus a minimum of five (5) years following account closure, in accordance with standard financial record-keeping requirements
• Identity verification documents: Retained for a minimum of five (5) years from the date of submission or the date of account closure, whichever is later
• Transaction records: Retained for a minimum of five (5) years from the date of the relevant transaction
• Support correspondence: Retained for a minimum of three (3) years from the date of the final communication in each support case
• Marketing consent records: Retained for the duration of the consent period plus sufficient time to demonstrate that consent was properly obtained

Upon expiry of the relevant retention period, personal data is securely deleted or anonymised in a manner that makes re-identification impossible.

11. Your Rights

As a player on naga88 you hold the following rights in relation to your personal data. To exercise any of these rights, please contact the naga88 support team via live chat or email:

• Right of access: You have the right to request a copy of the personal data naga88 holds about you, free of charge in most circumstances
• Right to rectification: You have the right to request correction of inaccurate or incomplete personal data held in your naga88 account profile
• Right to erasure: In certain circumstances you have the right to request deletion of your personal data, subject to overriding legal retention obligations
• Right to restriction: You may request that naga88 restrict the processing of your personal data while a dispute or verification request is being resolved
• Right to data portability: Where processing is based on your consent or on a contract with you, you may request that your data be provided in a structured, machine-readable format
• Right to object: You have the right to object to processing carried out on the basis of naga88's legitimate interests, including direct marketing
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time by contacting the support team. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal

naga88 will respond to all data rights requests within thirty (30) days of receipt. In complex cases this period may be extended by a further sixty (60) days, with prior notification to the requesting player.

12. Children's Privacy

The naga88 Platform is strictly intended for adults aged 18 and above. naga88 does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been submitted by or on behalf of a minor, we will take immediate steps to delete that data and close the associated account. Parents and guardians who believe that a minor has registered on the Platform are encouraged to contact the naga88 support team immediately.

13. Third-Party Links

The naga88 Platform may from time to time display references to third-party payment services or game studios. naga88 is not responsible for the privacy practices of any third-party operators, game providers, or MFS platforms. This Privacy Policy applies solely to data collected and processed by naga88 directly. Players are encouraged to review the privacy policies of any third-party service they interact with in connection with their naga88 account.

14. Changes to This Policy

naga88 reserves the right to update or amend this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this document. Where changes are material — meaning they significantly affect how we process your data or the rights available to you — naga88 will endeavour to notify active players via email or an on-site notice prior to the changes taking effect. Continued use of the Platform following a posted update constitutes acceptance of the revised Privacy Policy. Players are encouraged to review this page periodically to stay informed of how naga88 handles their data.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way naga88 handles your personal data, please contact us using the details below. All privacy-related correspondence will be handled with strict confidentiality and responded to within the timeframes set out in Section 11.

• Live Chat: Available 24 hours a day, 7 days a week, directly on the naga88 Platform
• Support Email: [email protected] (plain text — not a clickable link)
• Response Time: Email responses within 4–12 hours, Bangladesh Standard Time (BST, UTC+6)